Increase Adoption.
Reduce Errors.
Unlock ROI.
We redesign the workflows, interfaces, and user experience around your AI assistants so administrative teams can trust, understand, and actually use them.
Healthcare organizations are investing heavily in AI
But most AI assistants fail after deployment.
Hospitals and health systems roll out AI tools to support back-office workflows like billing, scheduling, prior auth, coding, utilization review, and patient access:
Staff can’t understand or trust the AI
Workflows weren’t redesigned to fit real-world behavior
Outputs are confusing or inconsistent
Errors increase instead of decrease
Training is inconsistent or missing
Frontline teams quietly revert to old processes
The end result?
AI investments that never generate the ROI leadership was promised.
You shouldn’t lose ROI because your AI tools weren’t designed to match how people actually work.
We help healthcare organizations fix that.
Murphy Innovation specializes exclusively in AI Adoption Experience (AAX) for Healthcare Admin — ensuring your AI assistants integrate seamlessly into the daily workflows of billing teams, schedulers, prior auth specialists, claims processors, and patient access staff.
We bridge the gap between AI engineering and frontline operations.
High-Impact UX Programs for Healthcare AI Assistants
Healthcare AI Adoption Audit™
A 2–4 week diagnostic that exposes where AI adoption is breaking down.
We evaluate workflows, trust gaps, mental models, UI/UX issues, and integration friction to provide an actionable 90-day plan.
AI Assistant Workflow & UX Redesign Program
60–120 days to fix adoption, redesign workflows, and recover ROI.
We redesign interaction models, task routing, explainability layers, and user experiences that align with how real staff actually work.
AAX Monitoring & Optimization Retainer
Continuous monitoring, UX optimization, and training.
AI workflows degrade without maintenance. We ensure long-term adoption and performance.
AI Admin Operations Roadmap
Strategic alignment for COOs, Innovation, and Revenue Cycle leaders.
A 12–24 month enterprise roadmap for AI adoption across all administrative departments.
Your AI tools get used — or they don’t produce ROI.
We help healthcare organizations:
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Boost staff productivity
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Reduce error rates and rework
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Improve throughput across billing, scheduling, and prior auth
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Lower training overhead
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Strengthen trust in AI systems
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Unlock measurable ROI in 60–120 days
We fix the human layer.
Find the UX and workflow barriers blocking AI adoption and get a clear plan to improve usage and ROI.
How We Work
Diagnose Adoption Failure
Redesign Workflows & UX
Optimize for Measurable ROI
About Murphy Innovation
Murphy Innovation helps healthcare organizations successfully integrate and scale AI assistants within administrative departments. With deep experience in healthcare operations, AI augmentation, UX design, and workflow transformation, we ensure AI tools work for the humans who depend on them.
We partner with revenue cycle leaders, patient access teams, and innovation groups to deliver measurable operational improvements — not theoretical AI wins.
Ready to make AI Adoption a Success?
Start with a simple, low-risk adoption audit.